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Douglas Digital have been fantastic, both in delivering our new-look website and associated member area, which we are incredibly proud of, but also in the maintenance and development support they continue to provide us. We feel in very safe hands!

Leila Walker, British Ornithologists’ Union

Working with Douglass Digital is like having an extended internal team. Our regular catch up meetings ensure that we iteratively improve our website’s SEO through valuable and actionable insights that are carefully tracked and monitored to demonstrate improvements over time.

We would recommend their services to anyone wishing to hand over this critical task to a safe set of hands!

I cannot give enough praise for Douglass Digital. They were excellent!

It became apparent after conducting an internal review that the user experience and accessibility of our previous website was falling short and whilst we didn’t need a complete revamp of content and branding, we needed to transition to a new CMS and refresh our existing design. I was introduced to Charlie and knew immediately that they were the right digital design company for us to use.

At the start of the project, we had an exploratory meeting to discuss our aims and to allow Douglass Digital to find out more about us as a company. Charlie went beyond surface level, looking in-depth at the customer profiles of our users, and took the time to gain an understanding of what our company wanted to represent.

After this meeting, Sophie presented us with several impeccable proto-type designs. Though we were reassured these were drafts and that the drafts could be completely overhauled and redone if desired, we were blown away by the quality of Sophie’s initial designs. They were high-quality, and we could immediately see our vision in her work. We were able to combine elements of two designs we couldn’t decide between, Sophie merged our favourite elements of each design into what became our final look.

We were kept in the loop throughout the project, with regular updates about the progress, as well as clear instructions on what was needed from us to continue. And after the designs were finalised, we were able to see functional prototype webpages within a couple of weeks.

Robert was integral to not just the building of the site but also getting the functionality of our job board working. He was knowledgeable, but clear and concise, patiently explaining all the tech jargon for us. And he kept us consistently updated throughout the initial teething problems with third-party integrations. He also went the extra mile in helping us resolve an issue with Google Analytics for our former site, which saved us from needing to start from scratch.

We were impressed by how completely Douglass Digital had taken on board the aims we had and managed to style the website in a way that represented us as a company. They substantially improved the functionality of our website compared to our former site, and produced a beautiful, modern, and bespoke website that suited us.

I cannot recommend them highly enough.

Our digital transformation journey has come a long way, and the redesign and development of our website has been a pivotal milestone. The improvements go beyond enhancing our branding — they reflect thoughtful design and user experience considerations for our diverse audiences. With this new website, the future of Knowledge Exchange UK is bright, and it serves as a powerful vehicle for driving our mission forward.

First of all, I’d like to highlight the fact that our project came with tight constraints, Douglass Digital accepted this and delivered a great website. We had contacted other agencies, but Douglass Digital were the ones who took that constraint in their stride and modified their planning to accommodate for it. It should not be a regular situation, but that was already a very positive sign of dedication to the project from them.

From the brief we provided, they came up with interesting ideas and original designs, the best of which made it to the final cut and was appreciated by all our internal stakeholders. Once built, the final website was faithful to the previously agreed-upon design, functionalities are working well and glitch-free. As with any project, you want to make sure you have a thorough QA/QC process, and Douglass Digital were very responsive in fixing minor issues or even small changes in design we decided at the last-minute when looking at the final product.

The overall collaboration was direct, quick and efficient, with clear expectations and deliverables from both sides, whether through messages and meetings. Training videos also made sure we felt like we were in control of the final website and that we have the ability to modify content by ourselves in the future, and that the website is not just a black box with no insights for us. Moreover, all of the team members are very nice to talk to and very receptive to discussions and brainstorming.We are currently working with them on another web project. 5 stars all the way!!!

A big thank you to Sophie, Daniel C. and Rob for ensuring we went live ahead of time with a website that is exactly what I hoped we might achieve when we first started.

In fact, if I’m honest it is better than I hoped for and something everyone in the company is proud of and delighted to see as our shop window.

It has been a pleasure working with you all and I know we will have further projects we can work on together in the future.

We have loved working with the Douglass Digital team. Our project has exceeded expectations and the team are friendly, communicate well, and listen to our ideas and feedback. They respond quickly and have produced some truly awesome work. We would highly recommend working with Douglass Digital

I cannot give enough praise for Douglass Digital. They were excellent!

It became apparent after conducting an internal review that the user experience and accessibility of our previous website was falling short and whilst we didn’t need a complete revamp of content and branding, we needed to transition to a new CMS and refresh our existing design. I was introduced to Charlie and knew immediately that they were the right digital design company for us to use.

At the start of the project, we had an exploratory meeting to discuss our aims and to allow Douglass Digital to find out more about us as a company. Charlie went beyond surface level, looking in-depth at the customer profiles of our users, and took the time to gain an understanding of what our company wanted to represent.

After this meeting, Sophie presented us with several impeccable proto-type designs. Though we were reassured these were drafts and that the drafts could be completely overhauled and redone if desired, we were blown away by the quality of Sophie’s initial designs. They were high-quality, and we could immediately see our vision in her work. We were able to combine elements of two designs we couldn’t decide between, Sophie merged our favourite elements of each design into what became our final look.

We were kept in the loop throughout the project, with regular updates about the progress, as well as clear instructions on what was needed from us to continue. And after the designs were finalised, we were able to see functional prototype webpages within a couple of weeks.

Robert was integral to not just the building of the site but also getting the functionality of our job board working. He was knowledgeable, but clear and concise, patiently explaining all the tech jargon for us. And he kept us consistently updated throughout the initial teething problems with third-party integrations. He also went the extra mile in helping us resolve an issue with Google Analytics for our former site, which saved us from needing to start from scratch.

We were impressed by how completely Douglass Digital had taken on board the aims we had and managed to style the website in a way that represented us as a company. They substantially improved the functionality of our website compared to our former site, and produced a beautiful, modern, and bespoke website that suited us.

I cannot recommend them highly enough.