WordPress Support Agency
We strive to deliver the best WordPress support and maintenance service available. Try us out today!
WordPress Support and Hosting
If you need help with your WordPress site, look no further! Our expert WordPress Support and Maintenance Services have you covered!
We will manage all your website support and maintenance issues, so you won’t waste time and can fully focus on your business.
Our websites function smoothly, stay up-to-date, and meet the changing needs of your business.
Customised Website Support and Maintenance Services
We understand that the website design process does not end when the website is launched.
That’s why we created retainer support and maintenance plans for our clients to fully benefit from our skilled staff members who can assist with site issues and errors.
And because every business is unique, we offer a variety of support and maintenance options to fit your needs and requirements.
To assure mutual understanding, our services are covered by a Service Level Agreement (SLA) that includes the standards and performance you can expect.
While we are happy to create a customised support and maintenance plan for you, we want to share some of our standard benefits:
Dedicated Support Platform
All of our clients can benefit from our dedicated support platform to submit all of their website issues and problems. A ticket will be created with the client’s name and website, which will later be picked up by one of our specialists.
Client Success Manager
As part of our efforts to keep our clients happy and their websites running smoothly, our client success manager will be the main contact. They are familiar with our clients’ websites and will connect each client to the best support team member depending on the issue.
Priority Response Times
After submitting a ticket via our dedicated platform, the ticket will be handled based on the severity of the issue. This approach helps us deal with urgent errors first to ensure they are resolved quickly and do not cause any permanent damage to our clients.
Regular Updates and Backups
We offer frequent updates and backups. The updates will include plugins, themes and server updates.
The backups will be taken daily and stored for a certain period.
Hosting Services
We maintain all websites within our secure hosting environment, guaranteeing optimal functionality and strong security measures. All our clients can rest easy knowing that any technical issue will be promptly addressed, offering them peace of mind to focus on their business goals.
Consultation and (re)Training
Consultation, training and re-training services will be provided to ensure your team follows best practices easily and effectively.
Improved Security
Your website and its stored information will be protected against any cyberthreats or issues.
Peace of Mind
Any technical issues will be handled by experts.
Expert Help
Access to professional support for any error.
Save Time
Any maintenance or support issue will be promptly handled so you can dedicate more time growing your business.
Improved User Experience
We will make sure your website runs smoothly to increase user satisfaction and engagement.
WordPress Support Cambridge
Our website support and maintenance services are affordable and customisable to fit your budget and requirements.
Contact us and let’s find the best WordPress support and hosting package for you!
Additional Information
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As a professional WordPress Support Company we solved over 900 support requests in the last year with a 96% happiness rating
We reward our support team for being the best they can be. Last year’s “customer wow champion” was Daniel C!
We strive to share knowledge across our entire team by ensuring each team member works across different websites and not the same sites.
Choosing our WordPress support means getting experienced professionals, personalised solutions, transparent communication, competitive pricing, and peace of mind for your website.
Our support services are based on retainers. You choose a package, and we provide ongoing technical help, maintenance, and security updates.
Our maintenance covers updates, security monitoring, and more to keep your site secure and up-to-date.
While we do offer WordPress support services regardless of your hosting provider, it’s important to note that individual situations can differ.
For an answer tailored to your specific needs, we recommend reaching out to us.
Please contact us and we’ll gladly assist you in finding the answer you need.
