About Knowledge Exchange UK
Knowledge Exchange UK is a professional association that promotes best practices, sets standards, and knowledge exchange through communication and collaboration to drive innovation and improve productivity.
Association Membership Website Overview
Knowledge Exchange UK’s award-winning website connects global practitioners with researchers and external partners to drive innovation and productivity.
The new website is easy to use, intuitive, resourceful, and scalable to support a growing community of users over time.
Award Recognition
We are proud that the new Association Membership Website won the Best Website Award in the Community and Non-Profit categories at the Web Excellence Awards.
This award highlights our dedication to delivering value to our clients and the website’s exceptional design, functionality, and scalability.
Challenges
- Create an intuitive association membership website that allows users to easily access member dashboards and resources.
- Integrate CiviCRM to manage memberships, events and other interactions.
- Ensure the platform can handle an increasing number of users over time.
- Requirements for a number of different event booking user flows.
Solution
Our team has built a minimalistic and user-friendly website with the following features:
- CRM Integration. A seamless system to manage memberships and ensure members get the right resources.
- Simple, Clean Design. The current layout, which is easy for anyone, from researchers to casual users, ensures that resources and information can be quickly accessed.
- Global Connectivity. Tools that allow users worldwide to connect, share ideas, and access research.
- Powerful Event Booking features including Multi-ticket types for the Knowledge Exchange’s Annual Conference.
- Dynamic Members Dashboard displaying useful snippets of information to a member once they have logged in to the website.
- Scalable Platform. Designed to grow with the platform’s expanding user base, maintaining performance as the site attracts more visitors.

Results
- Managing and administering memberships is now more intuitive.
- Users find it easy to navigate, access information, and connect with others.
- The site has successfully facilitated knowledge sharing and collaboration.
- The platform is built to scale and can handle more users as Knowledge Exchange UK grows.
Conclusion
Douglass Digital delivered a website that supports global collaboration, easy access to resources, and a scalable platform to handle future growth. It is designed to help Knowledge Exchange UK achieve its goals and expand its impact worldwide.
Our digital transformation journey has come a long way, and the redesign and development of our website has been a pivotal milestone. The improvements go beyond enhancing our branding — they reflect thoughtful design and user experience considerations for our diverse audiences. With this new website, the future of Knowledge Exchange UK is bright, and it serves as a powerful vehicle for driving our mission forward.
