Key Terms & Definitions
Bugs
An error or flaw or fault in the design or development of a function within the website.
Open Source Software
Typically this will be any software that has been used to make your website run. This will be built using platforms such as WordPress, plugins and in some cases CiviCRM. All of this software is licensed under GPL
WordPress
This is the content management system we use to provide solutions to our customers.
Traffic
Visitors to your website.
SEO
Search engine optimisation a service we provide which may or may not be included within this agreement
Software maintenance
Generally this means keeping the underlying software up to date. This includes, WordPress versions, plugin updates and PHP framework updates.
Security release
An update to the software that has an underlying security update. These updates are considered to be critical and must be carried out within 2 weeks of the security update being released.
Warranty period
This is normally 30 days from the date of the website launch. During this period if there are any bugs as a result of the implementation of the website, Douglass Digital will fix these free of charge. If something during the warranty period changes or there is an update to the open source software that causes a conflict this will be excluded from the warranty period.